Finance Teams Embrace AI, But Trust Issues Persist
Money

Finance Teams Embrace AI, But Trust Issues Persist

authorBy JL Collins
DateJul 15, 2026
Read Time3 min

In a significant shift, finance departments are rapidly integrating real-time data and artificial intelligence to refine business understanding and bolster strategic choices. Recent research conducted jointly by the Association of Chartered Certified Accountants (ACCA) and Chartered Accountants Australia and New Zealand (CA ANZ) highlights this trend, indicating a broader adoption of advanced analytical tools. The comprehensive global survey, which gathered insights from 1,600 finance professionals, revealed that more than 60% of finance teams have escalated their utilization of real-time operational data within the past two years, moving away from traditional historical reporting towards more dynamic, predictive analysis. This transformation is fueled by access to a wider array of data sources, including live operational metrics and previously untapped internal text information, coupled with the increasing sophistication of AI tools for interpreting and analyzing this wealth of data.

Despite the enthusiastic embrace of AI, a notable level of apprehension regarding its output accuracy and reliability remains prevalent among finance experts. A striking 93% of surveyed professionals expressed worries about the veracity and verifiability of insights generated by AI. These concerns encompass a range of issues, such as AI 'hallucinations,' factual inaccuracies, incomplete data sets, a deficit in transparency, and inherent biases within the algorithms. Helen Brand, CEO of ACCA, underscored the immense opportunities presented by AI but stressed the indispensable need for continuous skill development. She urged CFOs and finance teams to take the lead in the ethical and responsible implementation of AI across organizations, advocating for comprehensive training programs and strong governance frameworks. Similarly, Ainslie van Onselen, CEO of CA ANZ, reinforced that AI, while a potent component of the financial toolkit, is not a mere shortcut. She emphasized its role in sharpening professional judgment and creating genuine value, rather than simply accelerating existing processes, highlighting that investing in structured learning and fostering closer collaboration with IT and data specialists are crucial for managing associated risks.

The report also brought to light a significant skills gap, particularly within Australia and New Zealand, where approximately 70% of respondents reported having only rudimentary or no generative AI skills. Furthermore, over one-third admitted to lacking formal training in the art of data storytelling. Globally, the primary drivers behind the intensified focus on data analysis are strategic business priorities, cited by 45% of respondents, and regulatory compliance requirements, identified by 43%. However, several obstacles hinder the enhancement of business insights, with data quality issues being a concern for 42% of participants. An equal proportion pointed to a scarcity of appropriate skills, while 40% found the integration of diverse data sources to be a persistent challenge.

The evolving landscape of finance, characterized by the integration of AI and real-time data, presents both unprecedented opportunities and significant challenges. For finance professionals to truly harness the transformative power of these technologies, a proactive and continuous commitment to upskilling, ethical governance, and collaborative teamwork is essential. By addressing concerns about data integrity and investing in human capital, organizations can navigate this new era with confidence, turning technological advancements into tangible, trustworthy strategic advantages.

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